Crafted in small batches, each hand-woven piece is unique; colour and shape may vary slightly due to its handcrafted nature. Due to this and the careful preparation of each order, all sales are final.
Sales Policy:
- We do not offer returns, exchanges, or refunds.
Shipping Damage:
- If your basket arrives damaged from shipping, please contact us immediately at [email protected].
- Include photos of the damage to the item and the packaging so we can file a claim and assist you.
Repair Commitment:
- We want our baskets to be used and enjoyed for years to come. We stand by our craftsmanship and follow a sustainability model by offering free repairs for any damage sustained through regular use.
- To inquire about a repair, please contact us at [email protected] so we can assess the damage and arrange a local drop off in Guelph, Ontario.