Crafted in small batches, each hand-woven piece is unique; color and shape may vary slightly due to its handcrafted nature. Due to this and the careful preparation of each order, all sales are final.
Sales Policy:
- We do not offer returns, exchanges, or refunds.
Shipping Damage:
- If your basket arrives damaged from shipping, please contact us immediately at [email protected].
- Include photos of the damage to the item and the packaging so we can file a claim and assist you.
Repair Commitment:
- We stand by our craftsmanship. If your basket sustains damage through regular use, we are happy to offer a repair service.
- To inquire about a repair, email us at [email protected] with photos of the damage. We will assess the repair needs, provide cost estimates (for materials, labor, and shipping), and then coordinate a local drop-off in Guelph, ON for the repair exchange.